Winter questions. Clear answers.

Most ice dam work is billed by the hour for a steam rig and crew. The total depends on how much eave is dammed, how thick the ice is, roof height and pitch, and access. We work by the hour, and you get the rate and a clear plan before any work starts.

Yes. We talk through the conditions first and give you a quote based on your roof before any work starts.

Leak calls are scheduled first. We aim for same-day when we can, and we'll give you a real time when you call. During a big thaw, calling early helps.

Yes. Low-pressure steam melts the ice in place without striking or scraping the shingles, and it doesn't force water under the roof the way a pressure washer does.

Your city and ZIP, what you see (thick ice along the edge, long icicles, heavy roof snow, or water inside), roughly how tall the house is, and a photo of the roof edge if you can take one safely from the ground.

Frozen shingles are brittle. Chipping cracks them, tears off granules and can rip gutters loose. That damage often shows up as a leak in spring.

Call 320-760-7280. Move valuables away from the leak, catch drips with towels or a bucket, and turn off any ceiling light circuit near the water. Don't climb on the roof.

We can document the job with photos for your claim. Coverage is between you and your insurer, so check your policy or call your agent.

We focus on ice dams and roof snow. If we see damage, we'll show you what we found and point you to the right next step.

We're based in Minnesota and serve communities throughout the state, including St. Cloud, Monticello, Buffalo, Elk River, Clearwater and Maple Grove. Our crews have also worked winters in Boston, Erie, Buffalo, Chicago, Bend and Boise. Call to confirm service availability in your area.

We work through the winter season as conditions allow. Leak calls are always scheduled first, and same-day service is our goal when we can make it. Call 320-760-7280 for the next opening.

Not for outside work. If water is coming inside, it helps if someone can show us the leak.

It can if the conditions stay the same. Clearing roof snow helps right away, and we'll tell you what we see about attic heat loss, ventilation and gutters.

Yes. We clear ice dams, icicles and snow on HOA properties, storefronts, multi-unit buildings and low-slope commercial roofs.

It helps. Clearing snow off the lower roof takes away the meltwater that feeds the dam. The lasting fix is keeping heat out of the attic: air sealing, insulation and ventilation.